FAQs - Billing

Do you offer a free trial?

Every new customer in Legacy Pricing gets a 7-day free trial of Amplified. During the free trial, you'll be on the Pro plan, and once the trial concludes, you'll be placed on the same plan. If you wish to cancel during your free trial, simply go to Plans & Pricing and select the Free Plan.

How do I estimate my monthly bill?

To estimate your monthly bill, simply follow these simple steps:

  1. Go to the Plans & Pricing page > Estimate Price.
  2. Choose the plan you’re currently on, and input the number of contacts, emails sent, and SMS sent.
  3. Click “Calculate Price”.
  4. Where can I see how many contacts I have?

  • You can find your total number of contacts on the Contacts page.
  • Do I get charged for SMS?

Amplified will not charge you for SMS messages - the charges for these will be billed directly to your Twilio account, our SMS delivery partner. This means that we won't charge extra for sending text messages on top of the fees Twilio already charges—so our prices are much lower than other tools that would upcharge you. You'll only pay for the cost of your message, and that's it!

How much does it cost to send an SMS with Twilio?

The cost of sending an SMS with Twilio depends on a few factors, including the destination, type of message, and carrier to which the SMS is being sent. For more information about Twilio's different pricing plans, visit this website: https://www.twilio.com/sms/pricing

How do I change my plan?

To change your plan, navigate to the Plans & Pricing page in your account. Select the plan you'd like to switch to and click the "Select Plan" button.

Can I cancel my plan at any time?

Yes, you can cancel your Amplified plan at any time. There are no long-term contracts with us, and we don't charge you any fees or penalties if you decide to opt out of the service.

In what currency will you charge me?

We charge all of our customers in USD. If you are using a credit card where the currency is different, your bank will charge you in your local currency adjusted to the daily exchange rate. You are charged via the Shopify billing system.

What is your refund policy?

We generally approve refund requests.

Per company policy, we generally don't issue refunds further than 1 month back. However, we review Refund Requests on a case-by-case basis. Reach out to us via email at hello@amplified.io or through the live chat and we'll get your refund processed. We'll review your request and determine if a refund is applicable.

I was issued app credits, how does it work?

You can use app credits to pay for your future app purchases or charges in Shopify.

Still have questions?

Contact us via in-app chat or by email at hello@amplified.io, and we would be happy to answer any additional questions you may have.