Getting Started
Amplified Quick-Start Guide Campaigns vs Automated Flows Cart Sync Delivery Log Live Activity Importing Contacts Quick Guide to getting your own branded email address Setting up DKIM and Return-Path address for higher deliverability Verifying your branded email address
Emails
Email Editor Email Templates Why we use Postmark as our deliverability partner Email Subject Line Email Preview Text How to preview and send test emails How to test email deliverability Soft vs. Hard Bounces How to improve your email bounce rate Product Chooser Guide to email list cleaning Email list cleaning: Spam bots Merge Tags Dynamic images for countdown timers and personalized content FAQs - Emails
SMS
Quick-Start Guide to Twilio SMS Setting up your Twilio account SMS Compliance: Texting laws and rules
Flows
Getting Started with Flows Flow Builder | Drag-and-drop automation editor Creating and enabling your Cart Recovery Flow Disabling Shopify's default abandon cart email Flow Metrics Testing your Abandoned Cart Flow When is the best time to send a Cart Recovery email? What makes an effective cart recovery email? Welcome Flow Placed Order vs Purchased Product events Using email aliases to test automated workflows FAQs - Flows
Campaigns
Creating and sending email campaigns Creating and sending SMS campaigns Campaign Settings Campaign Metrics Why do campaigns require an unsubscribe link How to resend an email campaign to non-openers How to resend a campaign after reaching sending limit Why does my campaign need to be verified? FAQs - Campaigns
Contacts
Contact List Contact Tags in Amplified Types of subscribers How to add tags to multiple contacts Archiving & deleting contacts in Amplified FAQs - Contacts
Account
Amplified Pricing Plans (Current) Legacy Pricing Refund Policy FAQs - Billing
Tools
Add to Cart Popup Title Bar Toggle Birthday Prompt
Segmentation
Getting started with segments Segment Rules and Filters Creating segments Create a segment based on a tag (full or partial match)
Troubleshooting
Troubleshooting DKIM and Return-Path settings My contacts haven't synced from Shopify The image in my email/SMS appears to be broken The image in my abandoned cart email is missing The add-to-cart pop-up doesn't appear to be working
Misc
Amplified Glossary
Support Home Main Site Dashboard

Refund Policy

Account Billing Refund Policy

We generally approve refund requests

Reach out to us via email at hello@amplified.io or through the live chat and we'll get your refund processed. We'll review your request and determine if a refund is applicable.

Note that all stores are required to subscribe to a 7-day trial of the Pro Plan (paid) just so that store owners get to test all functions available. When the subscription is not canceled before the trial expires, a charge will be generated.

For further information about Billing, go to the Plans & Pricing tab or reach out to us through the live chat option. You can also email us at hello@amplified.io. We will be happy to address your concerns or answer any questions you may have.

For more information on our general billing practices, see FAQs - Billing

Per company policy, we generally don't issue refunds further than 1 month back. However, we review Refund Requests on a case-by-case basis, please get in touch with us!

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