Getting Started
Amplified Quick-Start Guide Campaigns vs Automated Flows Cart Sync Delivery Log Live Activity Importing Contacts Quick Guide to getting your own branded email address Setting up DKIM and Return-Path address for higher deliverability Verifying your branded email address
Emails
Email Editor Email Templates Why we use Postmark as our deliverability partner Email Subject Line Email Preview Text How to preview and send test emails How to test email deliverability Soft vs. Hard Bounces How to improve your email bounce rate Product Chooser Guide to email list cleaning Email list cleaning: Spam bots Merge Tags Dynamic images for countdown timers and personalized content FAQs - Emails
SMS
Quick-Start Guide to Twilio SMS Setting up your Twilio account SMS Compliance: Texting laws and rules
Flows
Getting Started with Flows Flow Builder | Drag-and-drop automation editor Creating and enabling your Cart Recovery Flow Disabling Shopify's default abandon cart email Flow Metrics Testing your Abandoned Cart Flow When is the best time to send a Cart Recovery email? What makes an effective cart recovery email? Welcome Flow Placed Order vs Purchased Product events Using email aliases to test automated workflows FAQs - Flows
Campaigns
Creating and sending email campaigns Creating and sending SMS campaigns Campaign Settings Campaign Metrics Why do campaigns require an unsubscribe link How to resend an email campaign to non-openers How to resend a campaign after reaching sending limit Why does my campaign need to be verified? FAQs - Campaigns
Contacts
Contact List Contact Tags in Amplified Types of subscribers How to add tags to multiple contacts Archiving & deleting contacts in Amplified FAQs - Contacts
Account
Amplified Pricing Plans (Current) Legacy Pricing Refund Policy FAQs - Billing
Tools
Add to Cart Popup Title Bar Toggle Birthday Prompt
Segmentation
Getting started with segments Segment Rules and Filters Creating segments Create a segment based on a tag (full or partial match)
Troubleshooting
Troubleshooting DKIM and Return-Path settings My contacts haven't synced from Shopify The image in my email/SMS appears to be broken The image in my abandoned cart email is missing The add-to-cart pop-up doesn't appear to be working
Misc
Amplified Glossary
Support Home Main Site Dashboard

Archiving & deleting contacts in Amplified

Contacts Import Contacts Export Contacts Archiving Contacts

Archiving vs Deleting contacts

Deleting or archiving contacts is a great way to keep your contact list clean, organized, and up-to-date.

Deleting contacts from Amplified removes them from your contact list, but it doesn't remove their information from Shopify. This means that if there is another sync operation with your Shopify store, those contacts may re-appear in Amplified. To avoid this, we recommend archiving contacts instead of deleting them.

Archiving contacts, on the other hand, will ensure that your contacts' information remains searchable and accessible via the Amplified dashboard but won't be billed to your account. Changing your contacts' status to archived will also prevent them from receiving your Email and SMS Campaigns. In addition, when resyncing with Shopify, those contacts will remain archived.

Bulk archive contacts

It's easy to bulk archive your Amplified contacts.

  1. First, export your contact list. You can do so by doing the following:
    • From the sidebar menu, select “Contacts”.
    • In the Contacts tab, click the drop-down menu next to the Import Contacts button and select “Export Contacts”.
    • Enter the email address where you would like your file sent.
  2. Edit the CSV or XLSX file.
    • Make sure the contacts you want to archive are the only ones on the list.
    • In the Status column, add “archived”.
    • Save the file.
      How to set the status to archived
  3. Import the CSV or XLSX file.

Bulk delete contacts

  1. If you decide to permanently delete your contacts, here's how it works: 1. First, export your contact list. You can do so by doing the following:
    • From the sidebar menu, select Contacts.
    • In the Contacts tab, click the drop-down menu next to the Import Contacts button and select Export Contacts.
    • Enter the email address where you would like your file sent.
  2. Edit the CSV or XLSX file
    • Make sure the contacts you want to delete are the only ones on the list.
    • In the “Should Delete” column, add TRUE.
    • Save the file.
      How to bulk delete contacts
  3. Import the CSV or XLSX file

Table of Contents