Getting Started
Amplified Quick-Start Guide Campaigns vs Automated Flows Cart Sync Delivery Log Live Activity Importing Contacts Quick Guide to getting your own branded email address Setting up DKIM and Return-Path address for higher deliverability Verifying your branded email address
Emails
Email Editor Email Templates Why we use Postmark as our deliverability partner Email Subject Line Email Preview Text How to preview and send test emails How to test email deliverability Soft vs. Hard Bounces How to improve your email bounce rate Product Chooser Guide to email list cleaning Email list cleaning: Spam bots Merge Tags Dynamic images for countdown timers and personalized content FAQs - Emails
SMS
Quick-Start Guide to Twilio SMS Setting up your Twilio account SMS Compliance: Texting laws and rules
Flows
Getting Started with Flows Flow Builder | Drag-and-drop automation editor Creating and enabling your Cart Recovery Flow Disabling Shopify's default abandon cart email Flow Metrics Testing your Abandoned Cart Flow When is the best time to send a Cart Recovery email? What makes an effective cart recovery email? Welcome Flow Placed Order vs Purchased Product events Using email aliases to test automated workflows FAQs - Flows
Campaigns
Creating and sending email campaigns Creating and sending SMS campaigns Campaign Settings Campaign Metrics Why do campaigns require an unsubscribe link How to resend an email campaign to non-openers How to resend a campaign after reaching sending limit Why does my campaign need to be verified? FAQs - Campaigns
Contacts
Contact List Contact Tags in Amplified Types of subscribers How to add tags to multiple contacts Archiving & deleting contacts in Amplified FAQs - Contacts
Account
Amplified Pricing Plans (Current) Legacy Pricing Refund Policy FAQs - Billing
Tools
Add to Cart Popup Title Bar Toggle Birthday Prompt
Segmentation
Getting started with segments Segment Rules and Filters Creating segments Create a segment based on a tag (full or partial match)
Troubleshooting
Troubleshooting DKIM and Return-Path settings My contacts haven't synced from Shopify The image in my email/SMS appears to be broken The image in my abandoned cart email is missing The add-to-cart pop-up doesn't appear to be working
Misc
Amplified Glossary
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Delivery Log

Get Started Delivery Log

Amplified's Delivery Log gives you the complete picture of a message's journey. It provides a detailed account of all messages that were sent and delivered, including those that failed to reach their intended recipients. This allows you to quickly identify any issues with your campaigns or flows and take the necessary steps to address them.

Understanding Amplified’s Delivery Log

The information available on the Delivery Log page

Message

The Message column is where you will find the following information:

  • The type of message: a Campaign or a Flow.
  • The title of the campaign or flow
  • An icon that indicates what channel it was sent through—if it is an SMS, there will be a speech bubble icon; if it is an email, there will be a mail icon.

    • Recipient

The recipient column displays the contact's email address or phone number.

Date

The date column shows the date and time the message was sent/attempted to be sent. The date can be viewed by hovering the mouse over the time.

Status

Your messages can have any of these seven statuses:

  1. Seeking Approval

    Our Customer Support team is still reviewing the message.

  2. Ready

    The message has been approved and will be sent at the scheduled time.

  3. Retrying

    The message could not be sent because of a temporary issue on the receiver's side, but we are working to resend it.

  4. Sent

    The message was successfully sent to Postmark or Twilio, our partners for email and SMS delivery.

  5. Delivered

    The message has been successfully accepted by the ISP (Gmail, Outlook, etc.) or carrier (T-Mobile, AT&T, etc.).

  6. Undelivered

    The message was not accepted by the ISP or carrier. This could be due to any of the following reasons:

    • The email was sent to an incorrect address.
    • The email address is invalid.
    • The sender's mailbox is full or has reached its maximum storage limit.
    • Email authentication issues.
    • Spam or reputation-related hard bounce.
  7. Skipped

    The message was not sent due to any of the following reasons:

    • The contact has not subscribed to your email or SMS service.
    • The email or SMS was already sent to the contact.
    • Your monthly sending limit was exceeded.
    • The email or SMS block is in a draft state.
    • The contact does not have an email or phone number.

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